I took my 2017 LaCrosse to Victory GMC three times. The first time, I was told it was repaired — but as I went to leave, the check engine light was still on. They came out, said they must have forgotten to clear it, and cleared it. The next time I started the car, the light was back on. Clearing a code is not the same as fixing the problem. They later told me the second light was a different issue from the first. Maybe it was — but when a car is handed back with the warning light still on, the job ... Read More

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Google - Nov 7, 2026

I took my 2017 LaCrosse to Victory GMC three times. The first time, I was told it was repaired — but as I went to leave, the check engine light was still on. They came out, said they must have forgotten to clear it, and cleared it. The next time I started the car, the light was back on. Clearing a code is not the same as fixing the problem. They later told me the second light was a different issue from the first. Maybe it was — but when a car is handed back with the warning light still on, the job is to find out why, not clear it and send the customer on her way. If they'd looked, they could have caught it then. On the second trip the check engine issue was fixed, but I left with the tire pressure light on. On the third trip they checked the sensor — and afterward, none of my sensors were registering. I was told the light and the sensors were just a coincidence. One coincidence I could accept. Three in a row looks like work that isn't being done carefully. To be clear, the customer service was good — with one exception. When I called to talk through the problems, instead of hearing me out, they told me I was implying they were sabotaging my vehicle and got offended. I never said anyone did anything on purpose. If anything, I was questioning whether the mechanics are being trained to catch these things before a car goes back to its owner — and somehow I ended up feeling like I was the one at fault. The whole experience was frustrating, time consuming, and disruptive to my life. It's the work coming out of the shop itself that I can't get past — and that's what will decide where my car goes from now on.

Extremely poor communication and lack of integrity from Mike the Finance manager. I was actively working through the purchase process with them, and they sent over the official paperwork. I received the paperwork and the city was wrong city on the DMV paperwork. Just a few hours later, with zero communication or warning, they turned around and sold the car out from under me. If you’re trying to buy a vehicle here, do not trust their word, their paperwork, or a handshake. Complete waste of time. UPDATE: The matter has been escalated to the Missouri Department of Revenue and ... Read More

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Google - Nov 6, 2026

Extremely poor communication and lack of integrity from Mike the Finance manager. I was actively working through the purchase process with them, and they sent over the official paperwork. I received the paperwork and the city was wrong city on the DMV paperwork. Just a few hours later, with zero communication or warning, they turned around and sold the car out from under me. If you’re trying to buy a vehicle here, do not trust their word, their paperwork, or a handshake. Complete waste of time. UPDATE: The matter has been escalated to the Missouri Department of Revenue and Department of Motor Vehicles.

We had an absolutely wonderful experience working with Preston and Brooke at Victory GMC! The level of service, professionalism, and genuine care they showed us was second to none. They went above and beyond to make sure we were taken care of every step of the way, from beginning to end. It's not every day you find people who make the car-buying experience this enjoyable, but Preston and Brooke did exactly that. If you're looking for a vehicle, do yourself a favor and start with Victory GMC. You won't be disappointed! Thank you, Preston and Brooke, for ... Read More

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Google - Nov 5, 2026

We had an absolutely wonderful experience working with Preston and Brooke at Victory GMC! The level of service, professionalism, and genuine care they showed us was second to none. They went above and beyond to make sure we were taken care of every step of the way, from beginning to end. It's not every day you find people who make the car-buying experience this enjoyable, but Preston and Brooke did exactly that. If you're looking for a vehicle, do yourself a favor and start with Victory GMC. You won't be disappointed! Thank you, Preston and Brooke, for making this such a great experience. We truly appreciate you both!

Buyer beware. This post warns that dealerships are NOT required to provide a safety inspection for a used car that is 10 years from the vehicle’s model year, provided the vehicle has fewer than 150,000 miles. (In Missouri, the law that exempts vehicles under 10 years old (and under 150,000 miles) from biennial safety inspections took effect on August 28, 2019). This law was primarily passed to help consumers, but dealerships have figured out how to use this law to their benefit. My husband and I recently bought a used truck from Victory dealership in St. Joseph, Missouri. We have not bought a used vehicle ... Read More

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Google - Nov 5, 2026

Buyer beware. This post warns that dealerships are NOT required to provide a safety inspection for a used car that is 10 years from the vehicle’s model year, provided the vehicle has fewer than 150,000 miles. (In Missouri, the law that exempts vehicles under 10 years old (and under 150,000 miles) from biennial safety inspections took effect on August 28, 2019). This law was primarily passed to help consumers, but dealerships have figured out how to use this law to their benefit. My husband and I recently bought a used truck from Victory dealership in St. Joseph, Missouri. We have not bought a used vehicle since the new law. After we bought the truck and took it home, we were astonished to find the right brake light out and the left brake-light housing filled with water. The towing brake system also needed service. When we called the dealership three days later, they said, “Sorry, truck was sold as is.” If we had bought this before August 28, 2019, they would have had to give it a safety inspection to get it licensed, and they would have caught all of that. They didn’t even disclose any of this in the buying process. I know some reputable dealerships aren't using the new law to their benefit, but I want to warn you that some are. We could get stopped by the police and given a ticket for the brake light being out. Not a very nice way to help your fellow people. They also told us the truck had remote start, but it wasn't even equipped with it. They kept telling my husband it was sold as-is. Finally, my husband said, “As is’ to us is a truck with remote start, so you lied to us. When he said that, they would only make that right. It is a shame that a law passed to help consumers is being used against them. I have reported this to the Attorney General. Again, I am not sure that every dealership is doing this, but if one has figured it out, others have. Buyer Beware!

Kius was so easy to work with! I went in and told him exactly what I wanted and he made it happen. He didn’t push me for other options, he didn’t make me feel pressured at all. 100% will go back for our next vehicle!! I am in Love with my new Lincoln ❤️

Extremely Disappointing Service – Serious Safety Concerns Dismissed I’ve taken my GMC truck to this dealership 4–5 times for the exact same mechanical issue, only to repeatedly hear, “It’s within normal range,” or “We can’t figure out the issue. Call us if it happens again.” My truck experiences severe, unpredictable jerking, tugging, and jolting at highway speeds, sometimes so violently that my seatbelt locks up and I’m forced to pull over. My wife has experienced these episodes firsthand and has been terrified. My children are now afraid to ride in my truck because of how unpredictable it is. ... Read More

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Google - Oct 26, 2026

Extremely Disappointing Service – Serious Safety Concerns Dismissed I’ve taken my GMC truck to this dealership 4–5 times for the exact same mechanical issue, only to repeatedly hear, “It’s within normal range,” or “We can’t figure out the issue. Call us if it happens again.” My truck experiences severe, unpredictable jerking, tugging, and jolting at highway speeds, sometimes so violently that my seatbelt locks up and I’m forced to pull over. My wife has experienced these episodes firsthand and has been terrified. My children are now afraid to ride in my truck because of how unpredictable it is. I’ve explained these concerns to multiple employees, provided written descriptions, and repeatedly emphasized the safety risks. Yet after keeping my truck for three days, they claimed everything was normal. I later learned their technician apparently only drove it around town, never exceeding approximately 45 mph, despite knowing the issue primarily occurs at highway speeds. They then suggested I return and ride along with a technician. Why wasn’t that done during the multiple previous visits? I’ve also driven several nearly identical GMC trucks from their dealership, with the same engine and equipment. Those vehicles were smooth, quiet, and drove completely differently from mine. During my most recent visit, they kept my truck another two days, acknowledged the abnormal ticking, but continued insisting the violent jerking wasn’t noticed. I asked if they checked the converter clutch, Lifters, cranks, spark plugs, but they did not and said those littler issues are within GMC’s “normal range.” Immediately 10miles on the highway after leaving, the exact same problem happened AGAIN. Yes! My truck began tugging, stopping/going cars honking, the jerking so severely bad that I couldn’t safely drive above 45–50 mph and of course….had to pull over. I purchased this newer, fully loaded GMC expecting quality, reliability, and safety with 2 big GMC warranties. Instead, I’ve spent many days without my vehicle, repeating same dangerous symptoms, and received nothing other than disappointment and disbelief of my safety, and families safety. Absolutely no meaningful resolution. I understand intermittent mechanical problems can be difficult to diagnose. However, there is a difference between being unable to identify a problem and repeatedly dismissing a customer’s legitimate safety concerns. If one technician cannot diagnose it, escalate it to someone who can. After 4–5 visits, I’ve completely lost confidence in this dealership’s service department. My family’s safety should never be dismissed as “within normal range.” Customers deserve competent diagnostics, accountability, honest communication, and genuine concern for their safety. Unfortunately, that has not been my experience. You’ve lost a loyal GMC customer.

Great experience. They are honest and easy to work with.

Had a few issues when I drove 4 hours to take delivery of the pickup. Sales manager ( Guy Johnson)jumped in and helped correct the problem 2 bad paint chips in passenger door . My sales person needs a little better preparation before a customer comes to take delivery. My bed liner was missing, no radio antenna, no washer fluid. rinsed off (maybe) truck was dirty inside and out! (Keep in mind this was a brand new unit)Not a very good job detailing it before pickup.My thought would be as I was in Kenworth truck sales for 38 years is to check ... Read More

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Google - Oct 9, 2026

Had a few issues when I drove 4 hours to take delivery of the pickup. Sales manager ( Guy Johnson)jumped in and helped correct the problem 2 bad paint chips in passenger door . My sales person needs a little better preparation before a customer comes to take delivery. My bed liner was missing, no radio antenna, no washer fluid. rinsed off (maybe) truck was dirty inside and out! (Keep in mind this was a brand new unit)Not a very good job detailing it before pickup.My thought would be as I was in Kenworth truck sales for 38 years is to check over the unit a day prior to pickup to avoid bad delivery when customer is there to pickup. Thanks again Guy Johnson for taking care of me! Mark Johnson

My buddy was basically fleeced for his jeep. He wasnt fully sold on buying a car yet and they went ahead and took his car for inspection and told him it would be a 200 dollar fee. A bit pricey but its a dealership. Then when they finished they tried to say they wouldn't give it back for less than 600 but for full service it would be closer to 1500 for a water pump and oil change but he could trade it in still and they'd waive the fees since they'd be taking car of the problems. He talked ... Read More

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Google - Oct 8, 2026

My buddy was basically fleeced for his jeep. He wasnt fully sold on buying a car yet and they went ahead and took his car for inspection and told him it would be a 200 dollar fee. A bit pricey but its a dealership. Then when they finished they tried to say they wouldn't give it back for less than 600 but for full service it would be closer to 1500 for a water pump and oil change but he could trade it in still and they'd waive the fees since they'd be taking car of the problems. He talked them back down to the 200 original agreed on price. Will not be stepping foot in this place again

⭐️⭐️⭐️⭐️⭐️ We truly could not have asked for a better experience purchasing our new vehicle! Savannah and David Jager were absolutely exceptional from beginning to end. They were professional, knowledgeable, patient, and genuinely some of the kindest people we could have worked with. What stood out to us most was how much they truly cared about us as people, not just as customers. I had my little daughter with me throughout the process, and Savannah went above and beyond to help keep her entertained and distracted while we worked through everything. As a mom, that meant more to me than she ... Read More

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Google - Oct 4, 2026

⭐️⭐️⭐️⭐️⭐️ We truly could not have asked for a better experience purchasing our new vehicle! Savannah and David Jager were absolutely exceptional from beginning to end. They were professional, knowledgeable, patient, and genuinely some of the kindest people we could have worked with. What stood out to us most was how much they truly cared about us as people, not just as customers. I had my little daughter with me throughout the process, and Savannah went above and beyond to help keep her entertained and distracted while we worked through everything. As a mom, that meant more to me than she probably even realizes. It was such a small gesture that said so much about the kind of person she is. David was equally wonderful to work with and made the entire purchasing process feel easy, comfortable, and never pressured. Together, they made what can sometimes be a long and stressful experience actually enjoyable. We left with a vehicle we absolutely love and feeling so thankful that Savannah and David were the ones who helped us through the process. If you’re looking for people who are not only excellent at what they do but are also genuinely caring, honest, and personable, I cannot recommend Savannah and David enough. They truly deserve more than five stars!

Bill was absolutely an amazing salesman and really listened to what my wife and I were looking for. None of that traditional used car salesman crap. Just a real honest guy. Preston in sales was very thorough and to the point both guys know there business

Super awesome to work with!

⭐⭐⭐⭐⭐ Brooke Elam was absolutely wonderful to work with when I bought my Bronco! She was friendly, kind, and easy to talk to, and I never felt pressured. She made the experience comfortable and enjoyable…everything you could want in a car salesperson! I’m so happy with my Bronco and grateful I got to work with her. If you’re shopping for a vehicle, I highly recommend asking for Brooke. Thank you, Brooke, for such a great experience!

Savannah and Dave made it possible for my wife and me to buy the vehicle we wanted at a price in our budget. And she was very personable & friendly! We recommend shopping at Victory GMC in St Joseph, MO for your next car!

I love my experience please do business here.

Victory "big" sales event. Nothing more than high pressure sales by a staff brought in for the event. Savannah did exactly what I asked her not, she ran credit before we even looked at a car. I have been buying cars for 40 years and I have never had my credit ran before I found the car I wanted, let alone when I asked them not to!!! Will not go back. DO NOT TAKE YOUR FLYER THERE, not worth the hassle for what ever BS prize you might win. No purchase necessary my lilly white buttocks, won't check ... Read More

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Google - Sep 26, 2026

Victory "big" sales event. Nothing more than high pressure sales by a staff brought in for the event. Savannah did exactly what I asked her not, she ran credit before we even looked at a car. I have been buying cars for 40 years and I have never had my credit ran before I found the car I wanted, let alone when I asked them not to!!! Will not go back. DO NOT TAKE YOUR FLYER THERE, not worth the hassle for what ever BS prize you might win. No purchase necessary my lilly white buttocks, won't check it until you try to deal on a car.

I bought a New Sierra yesterday and it was the most enjoyable car buying experience I have ever had. Everyone at the dealership was friendly and smiling. Rebekah and Mike were great to deal with. A++

They had a flyer where I one a prize which I won also though met a great salesperson from Mississippi and had a great experience buying a vehicle was easy listened to what I wanted and got a awesome deal I highly advise Victory GMC if you want a great SUV at a great deal you have found the right dealership!!!

Such a exceptional place. I had a wonderful experience with David & Savannah.

Great employees and excellent customer service!

Colby is the best invention since sliced cheeee!!! Great staff

(Please Read Entire Review) (Situation resolved after 5 Months) I came in just to look at a Silver 2018 Chevy Volt Primere because I would be getting a better paying job in the coming months. My sales associate told me there would be no pressure and let me test drive. After the test drive I was severely pressured and even lured with promises of 0 dollars down and no payment for 90 days as well as a very good monthly payment. After being hounded and coerced. I decided to purchase the vehicle. BIG MISTAKE. I took it home and the breaks squealed constantly and ... Read More

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Google - Sep 23, 2026

(Please Read Entire Review) (Situation resolved after 5 Months) I came in just to look at a Silver 2018 Chevy Volt Primere because I would be getting a better paying job in the coming months. My sales associate told me there would be no pressure and let me test drive. After the test drive I was severely pressured and even lured with promises of 0 dollars down and no payment for 90 days as well as a very good monthly payment. After being hounded and coerced. I decided to purchase the vehicle. BIG MISTAKE. I took it home and the breaks squealed constantly and the charger was throwing codes for the BECM and the high voltage circuit. I drove it back in and they couldn't find anything wrong. So I wasted 2 hours one way and several days without a car. Just to find out the problem was still happening when I got it back home. I found out it was the factory charger. Instead of taking care of me they slapped me with a 400 dollar price tag to get a new one on a car I had just purchased. I declined and bout a different charger from lectron. BUT IT GETS MUCH WORSE. remember the 90 days no pay? Well it turns out the pushy sales manager and the finance people lied. Because the first month came and I was charged the full amount for the first month's payment. I called and nobody seemed to care. So after calling over a dozen times I got a check about 2 weeks late for one payment. BUT IT GETS BETTER. since then me and my girlfriend have made over 50 calls trying to get my money im owed. Over 500 dollars. And not a single call back. Or a word from the General Manager. I was promised calls back nearly every time and have gotten Nowhere with these people. They got their car of their lot. And wiped the floor with me to do it. Never use these people. It's been 3 months. I had to be late on rent 2 times (remember they sold me the car before I had my new job) and now I cant even afford to title it. Because I don't have my money. Still waiting on a call from the GM and its been 100 days. NEVER USE THIS DEALERSHIP

They said we had a leaking radiator and oil pan even though we didnt have any oil residue beneath the car. After they but the radiator and oil pan back on they didnt put coolant or oil back in the car. Thankfully we went to walmart art this. Im sorry but this place sucks. Nothing has been wrong since their original diagnosis. They try to take advantage of you.

Great to work with! Purchased a new truck on Saturday and they had it delivered to me 5 hours away in a different state by Tuesday! 10/10 will be buying more vehicles here in the future!

I want to take a moment to share my honest experience with Victory GMC St. Joe. I purchased my 2022 diesel GMC Yukon Denali about four months ago, and I have to admit, I was a little nervous about making the switch from my QX80 to a GMC. Looking back, I can honestly say I made the right decision. From the beginning, the team at Victory GMC treated me with respect and made the entire experience comfortable and stress-free. Recently, I brought my Yukon in for service, and once again, I was impressed by the way I was treated. The Victory ... Read More

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Google - Sep 9, 2026

I want to take a moment to share my honest experience with Victory GMC St. Joe. I purchased my 2022 diesel GMC Yukon Denali about four months ago, and I have to admit, I was a little nervous about making the switch from my QX80 to a GMC. Looking back, I can honestly say I made the right decision. From the beginning, the team at Victory GMC treated me with respect and made the entire experience comfortable and stress-free. Recently, I brought my Yukon in for service, and once again, I was impressed by the way I was treated. The Victory GMC service team was professional, helpful, and genuinely made me feel like they cared about taking care of both me and my vehicle. I also had the pleasure of dealing with Colby Rickel from the sales department, and he deserves a special shout-out. Colby is the kind of person who makes you feel like more than just a customer. He treated me like family, was extremely helpful, knowledgeable, and went above and beyond to make sure everything was taken care of. You can tell that customer service isn’t just something he says he values it’s something he genuinely believes in. Colby is truly a superstar and a huge asset to Victory GMC. People like him are the reason customers come back and feel confident recommending a dealership to their friends and family. My experience with Victory GMC St. Joe has been outstanding. From the sales department to the service team, they have earned my trust and my business. I would absolutely recommend Victory GMC St. Joe to anyone looking for a dealership that will treat you right and stand behind their customers. And if you have the opportunity to work with Colby Rickel, consider yourself lucky he is the real deal!

I have bought my last 3 cars from here, every time is a wonderful experience even when things got stressful each and everyone of the staff would be patient and kind. They have my business for sure!

Wish I could leave less than 1 star. These scammers sold me a car that needed a new transmission within the first three months we owned it and a complete engine rebuild within the first year. I would strongly discourage anyone from doing business with this bunch.

Thank you to Austin Martin for working with me and getting me my new ride. Everyone was amazing to work with friendly and professional

AMBER contacted me to interduce herself as a sales rep for Reed, and wanted to see how my Tucson was doing for me. I had purchased at Reed Hyundia she asked if I would like to come in and see about an upgrade because of the mileage I had on my car was fairly high! She is a very good sales rep, no pressure. I traded my vehicle for one with less mileage!

Bought a hummer EV from out of state. The entire team was great to work with! Neveah was my sales rep who made things easy for me. Overall would highly recommend purchasing a vehicle through them. All around great customer service from sales to finance department!

I was looking to buy a car for my 15 year old son. He only had a small budget and the car he liked was close to what he wanted to pay. However dealership opted to sell the car to another dealership than a 15 year old boy who needs a car to school and work. No call back and little communication. Would not work with them again. Buyer beware!!

Upgraded to 5/5 due to Victory's willingness to resolve any issues that I previously had. Big shout out to my brothers from another set of mothers: Blaine my Sales Manager & Preston The Man, my financial advisor. Both are passionate about what they do. It is NOT a job to them. It's an opportunity that they both take on with full responsibility. And with full intentions of keeping me, the customer, satisfied. I'll be honest, if you buy pre-owned, they will do everything in their power to ensure you get an excellent quality vehicle. IF you have any ... Read More

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Google - Aug 11, 2026

Upgraded to 5/5 due to Victory's willingness to resolve any issues that I previously had. Big shout out to my brothers from another set of mothers: Blaine my Sales Manager & Preston The Man, my financial advisor. Both are passionate about what they do. It is NOT a job to them. It's an opportunity that they both take on with full responsibility. And with full intentions of keeping me, the customer, satisfied. I'll be honest, if you buy pre-owned, they will do everything in their power to ensure you get an excellent quality vehicle. IF you have any issues, communicate. They will not know that you're having an issue because they can not read your mind. Communicate with them and they will make your visit worth your time and your money. Trust me. Victory is all about the customer experience. Not the sale necessarily.

Extremely friendly, helpful, knowledgeable, and actually care about customers.

We had a great experience with Victory GMC St. Joseph, especially working with James Dye. I flew in from Louisiana and he actually came pick me up from the airport. He helped me purchase a dream truck for work, and the entire process was smooth from start to finish. James was very helpful, professional, and straight forward, answering all our questions and making sure everything was handled properly. We truly appreciate the great service and would definitely recommend them to anyone looking for a vehicle. Thank you, James! 5 Stars & best salesman EVER .

Victory did which an amazing job helping me find the perfect car for my needs! As soon as we pulled into the parking lot there were multiple associates ready to help me! Austin Martin, did such an amazing job at helping me navigate buying my first car! Thank you guys so much for the awesome help and customer service! I will always recommend car buyers to come here!

I was looking for a car and needed something fairly quickly after insurance issues had left me without a car and James was great. He answered all my questions, while being kind, professional and just a cool guy! He got me in the exact car I wanted, no trying to sway me or pushing. Oh and they brought my car directly to me since I didn’t have a vehicle to come pick it up. Quality service, I highly recommend.

Poor outcomes and poor results. Got a deal with neighboring dealership. Thanks

edit2: Just had to add 4 quarts of oil to my car. There are no leak puddles in either of my parking spots at my house and none at my work. My other car that is 10 years older burns oil and doesn't burn 4 quarts of oil in 2 months. This means they reset my oil life % monitor on my dashboard without adding anywhere close to the proper amount when they serviced it (under the assumption they would do the basics before selling the car to a new owner). I have never seen such an incompetent mechanic crew. I am by no ... Read More

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Google - Jul 22, 2026

edit2: Just had to add 4 quarts of oil to my car. There are no leak puddles in either of my parking spots at my house and none at my work. My other car that is 10 years older burns oil and doesn't burn 4 quarts of oil in 2 months. This means they reset my oil life % monitor on my dashboard without adding anywhere close to the proper amount when they serviced it (under the assumption they would do the basics before selling the car to a new owner). I have never seen such an incompetent mechanic crew. I am by no means an expert mechanic. But apparently I know more than they do. Edit: arrive here with your own car loan approval. I got dropped nearly 30 points before I was approved. That means my credit was ran multiple times before someone approved me. I know this because I have received multiple credit denial emails. One of them showing what I was actually at at the start. Then when they showed me the paperwork while there it was much lower than I knew it to be. Original: Got a 2015 equinox from here. During the paperwork the salesman said the check engine light and tpm lights would be taken care of. Picked up the car a few days later after getting serviced 7/18/26. The lights were still on. Immediately took it back and complained. Dropped it off the following Monday as requested 7/20/26. Just got it back today 7/22/26. The tpm light is off but the check engine light is back on after initially being off. It honestly feels like the mechanic simply disconnected the battery to make it go away. Like that I'm an idiot and wouldn't notice? The thing is I have another car that needs work done before the end of the month. I can't keep taking this equinox in over and over to deal with the mechanic's incompetence. So if you have a thing for being treated like am idiot by all means get a vehicle here.

Thank Jessica....everyone was so nice and worked with us

Absolutely terrible experience. I have been dealing with this warranty repair nightmare since February on my 2020 Buick Encore. What should have been a simple blower motor repair has turned into months of back-and-forth, wasted time, and frustration. The original blower motor issue turned into a much bigger problem because they broke the blower motor case during the repair and never disclosed it. Instead, my girlfriend was made to feel like she didn’t know what she was talking about and her concerns were dismissed. After the replacement blower motor they installed failed within a week, she brought the case issue ... Read More

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Google - Jul 17, 2026

Absolutely terrible experience. I have been dealing with this warranty repair nightmare since February on my 2020 Buick Encore. What should have been a simple blower motor repair has turned into months of back-and-forth, wasted time, and frustration. The original blower motor issue turned into a much bigger problem because they broke the blower motor case during the repair and never disclosed it. Instead, my girlfriend was made to feel like she didn’t know what she was talking about and her concerns were dismissed. After the replacement blower motor they installed failed within a week, she brought the case issue up again, and they finally admitted there was a problem. A new case was ordered and was only supposed to take a day, but it ended up taking a week because they had broken the entire center console and had to order another part. That information was never disclosed until I requested the complete service record. After finally getting the vehicle back, whatever they did during the repair caused the case to break AGAIN, and once again the issue was not disclosed. Keep in mind, this is the same original issue that started back when the first blower motor was replaced. We brought it back and explained the situation, and we were told they would take care of it immediately. That was over a month ago. I called today, was told someone would call me back, and of course nobody did. I had to call again just to be told, "we don't know why they didn't order the part" and that they would "follow up Monday." The lack of communication, accountability, and follow-through has been extremely frustrating. I shouldn’t have to keep chasing down updates on a warranty repair that has been dragging on for months. I would never recommend this dealership to anyone. Save yourself the headache and stay clear. Waiting over a month for a part that should have already been ordered is ridiculous. If it’s really that difficult, just give me the part and I’ll have it fixed in 15 minutes. 5 months is ridiculous do better and take pride in your work.

Brooke and Colby were great to work with along with the rest of the team! No gimmicks or no sales tactics just an honest deal. The vehicle price was fair and the trade was fair, and they explained the fees. I've bought a lot of vehicles over the years for my business, and this was easily the smoothest and most honest experience I've had. I look forward to buying from them again

My salesman was very knowledgeable and helped make the experience more enjoyable

I worked with James this weekend and he was extremely helpful and patient as well as their GM Stanley. I’ll never go anywhere else in the future they have a forever customer in me! If you are looking for a car I’d highly suggest checking them out!

Salesman was friendly, but was when we purchased vehicle it was to be detailed. When we went to pick it up they hadn’t even started on it. Then when we picked it up still had leaves and sticks in bed. Three weeks later engine light came on so we made an appointment with them for 10:00. We went back at 1:30 and they hadn’t even looked at it. They said that was just a drop off time!!??! We usually buy from Randy Reed and there appointment time means that’s when they work on it!!! Wouldn’t recommend this place!

James Dye was our salesperson, and we were glad to meet him. He did a great job dealing with us. We are probably not the typical customer and gave James a tough time, but he was graceful, helpful and got us the truck we wanted. There were some other issues within the Dealership and James dealt with them quickly and effectively. Easy deals are easy. It is how the salesperson deals with the tough deals that impresses me. James is a problem solver. Great job and thank you.

Purchased a new Hummer this last Saturday with Austin Martin. Austin was fantastic! I researched and spoke to him about it via text and very communicative. When I arrived there were some features I expected that I thought were included that were not. No big deal. My and I wanted to think about it for a moment because I had another Hummer elsewhere with everything I wanted that was a little more. Austin went to see if he could do anything to help and returned with the Finance Manager Preston. This is where our experience changed. Preston came in very ... Read More

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Google - Jul 13, 2026

Purchased a new Hummer this last Saturday with Austin Martin. Austin was fantastic! I researched and spoke to him about it via text and very communicative. When I arrived there were some features I expected that I thought were included that were not. No big deal. My and I wanted to think about it for a moment because I had another Hummer elsewhere with everything I wanted that was a little more. Austin went to see if he could do anything to help and returned with the Finance Manager Preston. This is where our experience changed. Preston came in very aggressive asking if we thought this vehicle had that much in it to cover the add ons. Mind you, I did not ask Austin to cover these add ons. I simply stated to him where my head was at in thinking. After some back and forth we asked for some time to discuss this. Preston just stared and hovered until we asked for this alone. We were going to leave it but we did appreciate all of Austin's work for us and did like the vehicle. When we went to financing we had to deal with Preston again. I did express to him that he almost lost the deal for Austin. He gave me his reasons for his approach. I hope he approaches every customer going forward as individual experiences versus a general stereotype he felt he has had to deal with and adapt for. Can't state enough how great Austin was for us.

Victory is a great dealership to buy from! They have good selection and stand behind what they sell. Rebekkah knows what great customer service means! Thank you!

Victory is a great dealership to buy a truck! Rebekkah knows the meaning of great customer service! Thank you!

Patrick is amazing

Great job of servicing my vehicle many times!

My experience here was the example of why people hate going to dealerships. I went to look at a few used vehicles I saw online. First car gets rolled out and is dirty and covered in cosmetic damage... as the salesman tells me it has been meticulously maintained. Second vehicle was a lemon buyback in another state with engine issue. Salesman misrepresented the meaning, cause, and impact on value from that. He was very high pressure and bordering on rude. Then refused to talk to the sales manager about numbers unless I signed a paper agreeing to buy pripr to ... Read More

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Google - Jul 2, 2026

My experience here was the example of why people hate going to dealerships. I went to look at a few used vehicles I saw online. First car gets rolled out and is dirty and covered in cosmetic damage... as the salesman tells me it has been meticulously maintained. Second vehicle was a lemon buyback in another state with engine issue. Salesman misrepresented the meaning, cause, and impact on value from that. He was very high pressure and bordering on rude. Then refused to talk to the sales manager about numbers unless I signed a paper agreeing to buy pripr to reaching final numbers. I would suggest finding another dealer that focuses more on trying to help customers and less on trying to pressure them into a sale. After I walked out the door the manager followed me to the parking lot and dropped the price $3K but id prefer to do business somewhere with better customer service and ethics.

Bought a car from this dealership. It was stated that taxes were included. I went with what was said and did not catch it in the purchase agreement that that part had changed. They will not honor what was stated. Will not buy from again!

We were en route to Montana to host our daughter’s wedding with a full RV in tow. Four miles from St. Joseph, and right near closing time for everyone, our truck began overheating and went into serious distress mode with all kinds of alerts going off. Ashlynn and Guy answered the phone and gave kind and professional responses to my unhinged frantic questions and demands. We planned on overnighting somewhere and coming in at opening the next day. The next morning, we met the service team and they set to immediate work. They understood the urgency of our travel ... Read More

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Google - Jun 19, 2026

We were en route to Montana to host our daughter’s wedding with a full RV in tow. Four miles from St. Joseph, and right near closing time for everyone, our truck began overheating and went into serious distress mode with all kinds of alerts going off. Ashlynn and Guy answered the phone and gave kind and professional responses to my unhinged frantic questions and demands. We planned on overnighting somewhere and coming in at opening the next day. The next morning, we met the service team and they set to immediate work. They understood the urgency of our travel and even allowed me to borrow a car to move wedding mints from our truck bed cooler back to our parked trailer. We even had our two dogs with us! Everyone was so very kind, patient, efficient, knowledgeable, willing, and effective in all interactions! We WILL return for our next truck purchase. This dealership is worth the drive from Georgia. Period. Specifically, Pat in service was exceptional. He made the magic happen, and you could tell his technicians responded to his leadership and our needs. Dustin, thank you! Also, James Dye, dealer, is someone from whom I look forward to purchasing my next truck. See you in October. The photos include James and I, and the other photo is of the Montana bride and Pat. Last, thank you, Ms. Louann, for your hospitality and generous spirit!! Thank you, Victory!

Hands down the very best to work a trade with. Gave the absolute best trade offer and a nice truck selection. Quick and easy process. They stand behind their word.

If you want to buy a vehicle here. I would not recommend it. When you first get there they are so nice, but once you sign the paperwork they don't care. Problems: received the truck with empty tank of gas, before purchasing the truck we mentioned that the tires needed to be replaced They say they will work on it, but did they nope. Detailing of the truck was horrible. Still had rocks in the bed of the truck from the previous owner, the console was falling apart and they said they were gonna fix it nope sure didn'... Read More

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Google - Jun 6, 2026

If you want to buy a vehicle here. I would not recommend it. When you first get there they are so nice, but once you sign the paperwork they don't care. Problems: received the truck with empty tank of gas, before purchasing the truck we mentioned that the tires needed to be replaced They say they will work on it, but did they nope. Detailing of the truck was horrible. Still had rocks in the bed of the truck from the previous owner, the console was falling apart and they said they were gonna fix it nope sure didn't and constantly be harassed about a title that was already being sent to them through the DMV. Worse experience I have ever had at a car lot.

We had a great experience with both Rylan and the dealership overall. He helped our daughter find a car, and provided assistance when needed after the purchase. Will definitely be back, and highly recommend!

They have been extremely accommodating gave me rides to work and brought me my car when it was done. Everyone has been super nice. Jordan P you rock kiddo thanks for getting my car fixed you are a great group to work with.

If your in the market. These guys do a great job!!

Love the new GMC Terrain! Working with James made things so much easier. Mike Wachtel was great as always! Both were very professional with a friendly treatment as well. Thanks guys, great job

We were traveling through St. Joseph with our RV and an engine code appeared on our truck. We pulled into Victory GMC and Pat Pritche in the service department had us unhook our RV and got the truck right into the shop. After determining what the problem was, we knew our truck would be out of commission for a few days. We explained to Pat we were heading back East for a family emergency and had to figure out how to continue on with our journey. Pat couldn't have been more helpful. They stored our RV at their sister ... Read More

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Google - May 3, 2026

We were traveling through St. Joseph with our RV and an engine code appeared on our truck. We pulled into Victory GMC and Pat Pritche in the service department had us unhook our RV and got the truck right into the shop. After determining what the problem was, we knew our truck would be out of commission for a few days. We explained to Pat we were heading back East for a family emergency and had to figure out how to continue on with our journey. Pat couldn't have been more helpful. They stored our RV at their sister dealership, assisted us in finding a rental car and stated "whatever you need, we're here to help". Over the week, they kept us updated on the repair. When we picked up our truck, Pat stated "give me a call so I know you got home okay". Needless to say, Pat and the entire staff at Victory GMC were just awesome!!!

great people, everyone was so nice!!

I'm very disappointed with my experience at this dealership. After reading the reviews I shouldn't be surprised. If you're a woman I highly advice you don't go solo! Check out the other reviews they have a history of taking advantage of women, it's very clear. I purchased a car that has a lemon title, when the Carfax was quickly shown to me only for my initials at the bottom, I asked why it had the word lemon on it he told me it was a "buyback no big deal." I was told it ... Read More

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Google - Apr 14, 2026

I'm very disappointed with my experience at this dealership. After reading the reviews I shouldn't be surprised. If you're a woman I highly advice you don't go solo! Check out the other reviews they have a history of taking advantage of women, it's very clear. I purchased a car that has a lemon title, when the Carfax was quickly shown to me only for my initials at the bottom, I asked why it had the word lemon on it he told me it was a "buyback no big deal." I was told it was a clean car w one owner. My mistake for not stopping him and slowing down the process to fully understand what that meant. Title came in the mail and says lemon on the title. When we reached out to talk to the manager his only advice was I could sell the car back to them, of course I would lose money. He stood up for his team saying it was explained to me, which is not true at all. There was never a conversation about what a "buyback" means for me. Unless you are familiar with carlingo and dealing w sales people who are only looking to make a quick buck, I highly advice you save yourself the headache and stay clear from here.

I bought a EV from a GMC dealer in Branson. My daughter and my two granddaughters and I took it on It’s maiden voyage to Southeast Nebraska from the Branson Area. It is definitely a learning curve and we had charged it too early to reach Southeast Nebraska . Had to stop in Saint Joe Missouri, and went to victory GMC for help in getting an adapter for Tesla charging stations and for charging at This dealership. They reluctantly let us charge for free and tried to sell me an adapter that wasn’t The right one. Due to the ... Read More

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Google - Mar 24, 2026

I bought a EV from a GMC dealer in Branson. My daughter and my two granddaughters and I took it on It’s maiden voyage to Southeast Nebraska from the Branson Area. It is definitely a learning curve and we had charged it too early to reach Southeast Nebraska . Had to stop in Saint Joe Missouri, and went to victory GMC for help in getting an adapter for Tesla charging stations and for charging at This dealership. They reluctantly let us charge for free and tried to sell me an adapter that wasn’t The right one. Due to the scarcity of charging stations on our way home we needed to charge again in Saint Joe to make it to Kansas City. Called Rebecca at GMC and Explain the situation. Her first remark was bring it in and will trade you for something else. And then told me that they shouldn’t let us charge the first time. And we had options at slow chargers, which would’ve taken four hours. They would not let us charge enough to get to Kansas City to a fast charger where we could pay. We would’ve been happy to pay them to charge there. She said we should not have let you do it the first time. We figured it out. I will be talking to GMC about their support of their EV‘s at this dealership. I just did not appreciate the lack of caring about GMC customers at this dealership.

Was online shopping for a car for my son and came across a 2014 Cruze. After looking at it I decided to buy it. Right after I signed the papers they informed me I couldn’t receive possession of the car yet that it had to go through service first. One of the sales managers said he would check and see if I could pick it up the next afternoon. That timeline came and went and when I called a couple times to see what was going on the sales person said that they had to put a water pump and ... Read More

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Google - Mar 24, 2026

Was online shopping for a car for my son and came across a 2014 Cruze. After looking at it I decided to buy it. Right after I signed the papers they informed me I couldn’t receive possession of the car yet that it had to go through service first. One of the sales managers said he would check and see if I could pick it up the next afternoon. That timeline came and went and when I called a couple times to see what was going on the sales person said that they had to put a water pump and thermostat in it. Information they did not give me when I signed the contract!!!!! So after back-and-forth with Colby, the used car manager, he assured me that it would be fine. But not even two weeks after taking possession of the car it started clicking and smoking at a stoplight. So he took it to my sons house, which was close and parked it. Victory towed the car to their dealership and now it has been almost a week and a half and after a few calls and left messages I have not had one answer on what the problem is other then two separate texts three days apart stating that they are looking at it. And after reading some past reviews it seems like this may be a recurring problem at this place So Stay tuned as I will post more as the saga continues.

I really hate to write this because I know how much small dealerships are struggling. But coming from a family that has always bought Chevy or gmc vehicles and knowing their customer service, this is not the place to go for Good customer service. My sister, neice and 2 great nieces were traveling in a new electric gmc vehicle they purchased near Branson. First long trip so they were not sure on where to stop for charging. But the dealer ship told them that most gmc dealerships have them so they weren't worried. Rebecca informed them that theirs was for ... Read More

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Google - Mar 24, 2026

I really hate to write this because I know how much small dealerships are struggling. But coming from a family that has always bought Chevy or gmc vehicles and knowing their customer service, this is not the place to go for Good customer service. My sister, neice and 2 great nieces were traveling in a new electric gmc vehicle they purchased near Branson. First long trip so they were not sure on where to stop for charging. But the dealer ship told them that most gmc dealerships have them so they weren't worried. Rebecca informed them that theirs was for their cars only. She did let them charge that night but was very rude. Coming back my sister called and asked if they could charge there. She explained the only other charger in St. Jo required an attachment that she tried to purchase from you coming through and you didn't have it. If they could charge one more time to get home and will purchase the attachment. Rebecca said no, but you can come trade yours in and buy ours and we'll let you charge. Really! We will be reporting this to our local gm dealer. I'm sure Rebecca will be getting a call from GM. This is not how they do business.☮️

Pushy sales tactics. They are just like every other scummy sales dealership. Once you purchase the vehicle and it has engine issues, they get a lot less friendly. That happened purchasing two vehicles from Victory.

This was the worst experience I have ever had. Sold me a deleted diesel truck that had all kinds of issues. Truck was not serviced, truck was out of fuel, and 3 days after owning it something glitched in the tuning so I had to take it to get returned back to stock as the truck was stuck in limp mode and wouldn’t go over 45mph. I asked for some help on getting this fixed and they denied all help. When I wanted to test drive the vehicle, the sales rep was confused on why I would want to test ... Read More

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Google - Mar 11, 2026

This was the worst experience I have ever had. Sold me a deleted diesel truck that had all kinds of issues. Truck was not serviced, truck was out of fuel, and 3 days after owning it something glitched in the tuning so I had to take it to get returned back to stock as the truck was stuck in limp mode and wouldn’t go over 45mph. I asked for some help on getting this fixed and they denied all help. When I wanted to test drive the vehicle, the sales rep was confused on why I would want to test drive before purchasing. I do not recommend buying any used vehicle from this dealer.

I took my car in for a issue of leaking antifreeze. Upon inspection it apparently had a flaw in the radiator and needed replacement. Mind you it's a new vehicle but things happen. I took it in on a Monday. They called Tuesday and said parts would be there Wednesday and should be done on Friday. This was week one. Then week two called and it was going to be the end of day monday. Nothing. I got nothing but run around for this or the other until I went in and spoke with the service manager. Long story ... Read More

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Google - Feb 18, 2026

I took my car in for a issue of leaking antifreeze. Upon inspection it apparently had a flaw in the radiator and needed replacement. Mind you it's a new vehicle but things happen. I took it in on a Monday. They called Tuesday and said parts would be there Wednesday and should be done on Friday. This was week one. Then week two called and it was going to be the end of day monday. Nothing. I got nothing but run around for this or the other until I went in and spoke with the service manager. Long story short they had my car for over 3 weeks with I can't count how many I'll call you backs that never happened. Ill be going to kc with anything in the future.

An absolute horrible experience. If I could give zero stars I would. We had our car towed there December 8th. Was contacted once about the car when they were looking to bring it into the shop as it was dropped off after hours. After that any contact made was me initiating it. I contacted them around 8-10 times trying to get updates on my car between December 8th and December 30th. After 22 days roughly 14 business days my car was never diagnosed officially. All that was said was electrical problems but never documented and never started trying to fix it. I ... Read More

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Google - Dec 31, 2025

An absolute horrible experience. If I could give zero stars I would. We had our car towed there December 8th. Was contacted once about the car when they were looking to bring it into the shop as it was dropped off after hours. After that any contact made was me initiating it. I contacted them around 8-10 times trying to get updates on my car between December 8th and December 30th. After 22 days roughly 14 business days my car was never diagnosed officially. All that was said was electrical problems but never documented and never started trying to fix it. I also had to call to even get that information. Dave told me that I was expecting too much when all I wanted to know was what was wrong with our car this was told me around December 22nd (they had my car for 9 business days at this point) and get the ball moving on it with the warranty that came with the car just to see what and what would not be covered so we can get it fixed and get our car back. Taylor was the only one who showed that she cared there and was the sole reason we kept it there for that long because she seemed to think we could get it going. We finally had to have our car released and towed to Reed Chevrolet yesterday December 30th. That was less than 24 hours ago and Reed has already got our car running again and is working with us on the warranty situation. I will never bring any car/any kind of business/or recommend this place in a million years. Dave doesn’t care at all about retaining or losing business at all. Worst customer service I have ever received specifically from Dave.

I Need to revise my rating for several reasons, I'm just going to give a condensed version of the worst experience I’ve had buying a vehicle 1. My sales person told me I did not need a plate on the front of my vehicle in the state of Missouri. Incorrect 2. The finance person thought I was stupid enough to sign papers for a 9.44 interest rate with a credit rating over 800. Did not even check to see if there was a better interest rate until I called him out on it. That’s just wrong. 3. The finance person missed paperwork ... Read More

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Google - Dec 31, 2025

I Need to revise my rating for several reasons, I'm just going to give a condensed version of the worst experience I’ve had buying a vehicle 1. My sales person told me I did not need a plate on the front of my vehicle in the state of Missouri. Incorrect 2. The finance person thought I was stupid enough to sign papers for a 9.44 interest rate with a credit rating over 800. Did not even check to see if there was a better interest rate until I called him out on it. That’s just wrong. 3. The finance person missed paperwork that needed to be signed by me, had to sign new paperwork on three different occasions. Maybe somebody needs a little more training. 4. The sales person and a sales manager Misrepresented an anti-theft device at the beginning of the sale. Was led to believe it was automatically placed on all vehicles, and there was no choice to have it or not,I was not given the proper paperwork with the code for this device, was not helped to set up this device. Once I set it up, the device showed my vehicle being in California after it was connected, had to throw a fit to have it removed and My money Refunded. 5. My sales person, the used car sales manager, no one helped to set up my GM account, even after I expressed to the sales manager that I was having difficulty with this, I had to do it on my own and with the help of individuals from GMC My experience started out good, everybody was very friendly, but as the day and time went on, it sure did go downhill. I don’t like being to made to feel that because I’m a woman that I don’t know anything. I will not buy from a Victory dealership again.

As of now only 2 stars. $700 to fix check engine light . The next day it came back on. Its not fixed! Going to give them a chance to redeem themselves! To be continued!

Service adviser NOT friendly or professional never even looking up from computer when talking to you. First words were " What do you need". Yuk. I also heard him talking to other customers in same snide way. Service took 2 hours 15 min for oil change and I had an appointment. After an hour I asked about their service " tracker" still only showing check in. Said that crap program doesn't work. ( When was completed it showed work complete). So low integrity and not good customer service at the desk. Have always liked the work done although. I bought ... Read More

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Google - Dec 16, 2025

Service adviser NOT friendly or professional never even looking up from computer when talking to you. First words were " What do you need". Yuk. I also heard him talking to other customers in same snide way. Service took 2 hours 15 min for oil change and I had an appointment. After an hour I asked about their service " tracker" still only showing check in. Said that crap program doesn't work. ( When was completed it showed work complete). So low integrity and not good customer service at the desk. Have always liked the work done although. I bought vehicle here but may go elsewhere. Sad

Little to no communication. Didn’t know any cost until I showed up to pick up vehicle. Had nothing wrong with vehicle when I dropped off at 8 am and then was told I have a bad tire sensor. Did not have them fix because it was a non existent issue upon drop off now I have a notification popping up. Will not return to have service at this establishment.

Bought a truck from them in September, two weeks later engine light goes off, got it fixed 2 weeks after engine light goes off again. All I’ve been getting has been problems and now wanting to register they didn’t even add sales tax so needing to pay over +$5,000 just to register my truck after putting +4,000 down very unfair and unjust thing they did not explaining when selling me this truck, when discussing it with them they stated I wouldn’t have any problems. Wouldn’t recommend buying from them.

Highly recommend against using this business. They sold me a car that I’ve had for 6 months and it’s been in the shop 7 times for the exact same reason, that’s not getting fixed… they currently have my car in their shop, have had no communication with me, and now are asking me to pay 5k on it even though it’s under warranty, and it’s been worked on several times and the issue isn’t getting fixed… I’ve tried making contact with management and haven’t gotten ANY response! Take your business elsewhere like THEY told ... Read More

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Google - Nov 10, 2025

Highly recommend against using this business. They sold me a car that I’ve had for 6 months and it’s been in the shop 7 times for the exact same reason, that’s not getting fixed… they currently have my car in their shop, have had no communication with me, and now are asking me to pay 5k on it even though it’s under warranty, and it’s been worked on several times and the issue isn’t getting fixed… I’ve tried making contact with management and haven’t gotten ANY response! Take your business elsewhere like THEY told me to do when I first tried to bring it to them for warranty work “because they couldn’t work on my brand car” even though I purchased from them!

They will overcharge you. I brought my vehicle because the engine was surging and the check engine light had gone on. They charged me $200 to look at it. They called it a multipoint inspection, and told me I needed new wipers and a caban air filter, just like jiffy lube. They also read the code, but I have yet to be told what the code is.

Appointment was at 8:30 am oil change tire rotation got done at 10:40 very disappointed in there service

Went in to look at a couple vehicles they both had several cosmetic damage. Tried to use their bathroom that’s specifically for women there was a male worker using it door unlocked mentioned it to our salesperson and it didn’t seem odd to them. We left so quickly

My 80yr old grandparents took their Buick there yesterday at 9am! She tried to call them 3 different times to get an update! They just needed the air conditioning fixed and a recall fixed. Zero communication from them. I took my grandmother back there at 4pm to pick up the vehicle thinking surely it should be done by now. They hadn't even touched her vehicle. They were saying some part would be in on Friday. Something that they didnt even ask for. Again never called my grandmother never talked to them about anything. If we hadn't of shown up ... Read More

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Google - Sep 18, 2025

My 80yr old grandparents took their Buick there yesterday at 9am! She tried to call them 3 different times to get an update! They just needed the air conditioning fixed and a recall fixed. Zero communication from them. I took my grandmother back there at 4pm to pick up the vehicle thinking surely it should be done by now. They hadn't even touched her vehicle. They were saying some part would be in on Friday. Something that they didnt even ask for. Again never called my grandmother never talked to them about anything. If we hadn't of shown up who knows when they would've actually called us. My grandmother was so upset! Never again!

Absolutely awful experience. They seemed helpful at first when trying to buy a vehicle out of state but then when I tried to get more details lined out before wiring over $25K and explaining my situation and stress I was told by Stephanie “that’s not our problem” so I decided to shop elsewhere. Jon seemed apologetic after the matter but this is absolutely the worst time I’ve ever had buying a car.

Husband arranged to have a vehicle brought up from another Victory dealership. We had a morning appointment to go pick it up today. They called an hour before we got there (meaning they knew well before that) to say oopsie, we didn't bring it up and double oopsie, they sold it (despite us confirming with BOTH dealerships that we were doing that AND the day we'd pick it up) maybe you'd like to buy a vehicle that's twice the price? We would not, and we'd also encourage no one to do business with them if ... Read More

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Google - Aug 15, 2025

Husband arranged to have a vehicle brought up from another Victory dealership. We had a morning appointment to go pick it up today. They called an hour before we got there (meaning they knew well before that) to say oopsie, we didn't bring it up and double oopsie, they sold it (despite us confirming with BOTH dealerships that we were doing that AND the day we'd pick it up) maybe you'd like to buy a vehicle that's twice the price? We would not, and we'd also encourage no one to do business with them if they're going to pull a bait and switch like that. Just slimy.

BAD BUSINESS Victory GMC St Joseph had a hellcat for my daily was tired of replacing tires on the cat went in to find a better daily and to trade in found out hellcat that had a clean title paperwork wise was a total lose car on car fax and was only offered 12k for the car I had spent 30k on should of checked the car fax on last car deal so I took the offer for 12k from victory and spent 38k out of pocket and $3600 in taxes a sells manager asked if I was going to replace ... Read More

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Google - Jul 30, 2025

BAD BUSINESS Victory GMC St Joseph had a hellcat for my daily was tired of replacing tires on the cat went in to find a better daily and to trade in found out hellcat that had a clean title paperwork wise was a total lose car on car fax and was only offered 12k for the car I had spent 30k on should of checked the car fax on last car deal so I took the offer for 12k from victory and spent 38k out of pocket and $3600 in taxes a sells manager asked if I was going to replace the tires on the hellcat on the rear witch I did $400 for the set got the 2023 caddy ct5 V a month in to owning the Cadillac drivers side is tire is showing wires on the outside car only had 21k miles on it so I’m assuming this car was sold to me with a bad alignment so I call talk to “guy” he didn’t seem to want to help me intel I said I’d just post a review online and facebook review he said ok ok come in Monday we will look at it got me a new drivers side tire for my AWD car my first AWD car then find out on a AWD car you got to replace all tires or replace them in pairs was never informed that from guy or the dealership just got my 1 tire to get me to shut up and I left here’s the pictures of the 1 new tire Vs the other 3

Disappointed. Two hours to change the oil

Had a 9 am appointment for a recall notice. It took 2 hours for them to tell me, yes it does need replaced. And it had to be ordered. Dreading having to go back to have it installed because of how long it takes to get anything done there.

The value of the Cadillac lyric suv I paid was exceptional, but the experience with the dealership personnel Was an absolute nightmare end up financing my vehicle through the dealership told them in full detail that I would be to the dealership Saturday afternoon kept in touch with the salesman. The whole time got to the dealership. The vehicle was not detailed inside or out literally had to wait for the vehicle to be charged on top of that. The windshield wipers were bad then they didn’t even put the charging cables in the car.. Called on star to ... Read More

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Google - Jun 15, 2025

The value of the Cadillac lyric suv I paid was exceptional, but the experience with the dealership personnel Was an absolute nightmare end up financing my vehicle through the dealership told them in full detail that I would be to the dealership Saturday afternoon kept in touch with the salesman. The whole time got to the dealership. The vehicle was not detailed inside or out literally had to wait for the vehicle to be charged on top of that. The windshield wipers were bad then they didn’t even put the charging cables in the car.. Called on star to get some assistance with locating charging stations they couldn’t even set up the account they had to escalate it to the back department to get it handled Within 24 hours.. Literally had to contact the dealership over and over just to get things resolved, but after several unpleasant calls finally got handled and taken care of after almost 3 weeks !!! Please be advised if you are shopping out of state please make sure they have taken care of everything it was definitely worth the 10 Hour Drive there Coming from Lafayette, Louisiana. for the value of the vehicle, but the actual dealership personnel experience was definitely a 3 out of 10…. My early Christmas present December 7, 2024

They told me my car needed almost $9000 worth of parts. Guess what all it needed was a new battery. Thank you Anderson Ford for your help.

I have been searching for the perfect vehicle for a couple of months now, and already approved thru my personal bank that I wanted to stick with. I found a vehicle online and inquired about it early this morning and set an appointment with Noah Cunningham for a test drive at 10:30 am. When I was out driving it I emailed my loan officer at my bank and told her I finally found a vehicle I wanted to purchase and what time I could come meet with her. She was booked and said she could get me in at 4:00pm. Upon ... Read More

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Google - Jun 3, 2025

I have been searching for the perfect vehicle for a couple of months now, and already approved thru my personal bank that I wanted to stick with. I found a vehicle online and inquired about it early this morning and set an appointment with Noah Cunningham for a test drive at 10:30 am. When I was out driving it I emailed my loan officer at my bank and told her I finally found a vehicle I wanted to purchase and what time I could come meet with her. She was booked and said she could get me in at 4:00pm. Upon arriving back at the dealership I told them I wanted to move forward with purchasing and that my bank couldn’t get me in until 4:00 they said that was fine. They did mention that there was someone else interested but I was there first. I left the dealership to go to the bank with the purchase order. I arrived at the bank an hour early hoping she could fit me in sooner. I was gone from the dealership 42 minutes when I got text from Noah saying they are selling the vehicle. I was literally in the bank signing papers and the check was already printed. The bank is about 6 minutes from the dealership. I told them I was at the bank getting a check and they said they were moving forward with the other person because my bank couldn’t get me in until 4:00 and John the manager called me and said “we can’t tell someone they can’t buy a vehicle just because your bank can’t get you in until late, that’s not our fault” this was completely unprofessional and a waste of everyone’s day, Not to mention the hit on my credit since this transaction was done when I received the text. In as little as 42 minutes the vehicle was sold as I was signing papers at my bank. They could have been handled in a much better way for everyone.

Online chart for vehicle service didn't work and I tried several times over several days to see if work was progressing. Also, I had to call the service department for an update on our car after 3 working days at the shop for an engine light display on dash..when I called, the tech explained it was a sensor to be replaced and I needed to approve the expense for another day delay. The work did get completed but I felt time needed for a service light diagnosis was not very customer friendly along with the lack of courtesy phone ... Read More

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Google - May 28, 2025

Online chart for vehicle service didn't work and I tried several times over several days to see if work was progressing. Also, I had to call the service department for an update on our car after 3 working days at the shop for an engine light display on dash..when I called, the tech explained it was a sensor to be replaced and I needed to approve the expense for another day delay. The work did get completed but I felt time needed for a service light diagnosis was not very customer friendly along with the lack of courtesy phone calls.

Really not very happy with our purchase. We bought a car here and they refused to fix several things we pointed out that were wrong with it because they “accidentally “ priced it too low on marketplace.We like the car just not the service. Update after only owning this vehicle for about a month surprise surprise the engine just blew up. The crank bearing has went out. We now need a new engine. It just gets better and better with this place!!

I bought my car through this dealership in August 2024, and the whole experience has been subpar at best. I didn't feel important or valued throughout the process. I specifically requested a 2021 Chevrolet Blazer and needed to stay within a certain monthly payment range. After the test drive, I had to persuade multiple people that my trade-in, a 2017 Chevy Equinox with only cosmetic and minor repairs needed, was worth more than the $5k they offered. They claimed they would have to sell it for parts or at an auction due to its age and mileage, but I later found out ... Read More

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Google - Mar 3, 2025

I bought my car through this dealership in August 2024, and the whole experience has been subpar at best. I didn't feel important or valued throughout the process. I specifically requested a 2021 Chevrolet Blazer and needed to stay within a certain monthly payment range. After the test drive, I had to persuade multiple people that my trade-in, a 2017 Chevy Equinox with only cosmetic and minor repairs needed, was worth more than the $5k they offered. They claimed they would have to sell it for parts or at an auction due to its age and mileage, but I later found out they sold it right away in its current condition for more than what they gave me. My biggest complaint is that after finally settling on a payment I could afford, they sold me the car with literally no gas in it and didn't even offer to fill the tank. I had to go to Love's down the way to fill up immediately after buying my new car. For about a month and a half afterward, I had to fight with Capital One and Ally on my Equinox title, along with the dealership, to straighten out the whole mess. I then had to make another trip to St. Joseph, MO, an hour away from my home in Lawson, MO, to get the title for my Blazer. They wouldn't release this title until the Equinox title was taken care of. Finally, when I got the opportunity to license my Blazer, the title given to me by the dealership wasn't even filled out fully—they missed the purchaser's signature. So, yet again, I had to truck back to St. Joseph, MO, to have them sign the title, which should have been done correctly initially. All I got was an "I'm sorry." I advise you all not to purchase a vehicle here unless you live close to this dealership because I feel I'm not the first person who's been inconvenienced. And if I am, I stand by my initial thought that I did not feel valued or taken care of.

My daughter bought a vehicle from victory gmc on belt and Beck and I cosigned. It is a 2020 kia sorento. The motor went out in it shortly after she bought it. It never made it to its second oil change. I called to speak with a sales manager a week and a half ago and asked if there was anything they could do to help, since she bought the defective car from them. He acted like he was concerned about the issue while talking to me on the phone at that moment and said he would discuss the situation with ... Read More

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Google - Feb 18, 2025

My daughter bought a vehicle from victory gmc on belt and Beck and I cosigned. It is a 2020 kia sorento. The motor went out in it shortly after she bought it. It never made it to its second oil change. I called to speak with a sales manager a week and a half ago and asked if there was anything they could do to help, since she bought the defective car from them. He acted like he was concerned about the issue while talking to me on the phone at that moment and said he would discuss the situation with the service manager, then he would get right back to me. Early last week I called and left a message since days had went by with no response. Still, no response. I then called again yesterday morning. The receptionist said he was on the phone when I called and I made it abundantly clear to her that he has not responded to my calls before and it was of the utmost importance that he get back to me. She reassured me he would receive the message and call me back. I waited the entire day, no call. Now it's 10 am the following day, no response. I would never buy anything from anyone that ghosts their customers after a transaction is complete. If you sold the product, you should stand behind it. Also, courtesy of a return call would be nice. Now my daughter is stuck with a $12,000 car that needs a $6000 motor. Terrible experience with this place. Buyer beware, they do not care once the purchase is over. You will receive no help and no return calls. I will NEVER buy another vehicle from them.